Kids under the age of 2 may enter for free. However, no seats are provided and they will need to sit with the parents/guardians, preferably on their laps.

Kids above the age of 2 will require a ticket to enter.

Max Cinemas reserves the right to revise the terms and conditions without prior notice.

Only food and beverages purchased from Max Cinemas concession counters are allowed to be brought into the cinema halls.

Customers can place their outside food and beverage with the usher staff at the ticket tearing point. Food and beverage purchased from Max Cafe is not allowed into the cinema hall.

These efforts are in place to keep the halls as clean as possible, we thank you for your cooperation.

Movies are rated by "Lembaga Penapisan Filem", the censorship board of Malaysia. Age restrictions must be adhered to at all times for the safety of children.

U — General viewing for all ages.

P13 — Parental Guidance is advisable for children under the age of 13. Parents/Guardian must accompany the child throughout the movie.

18 — Only for audiences above the age of 18. Movie contains elements of violence, horror, sex, politics, religion, counter-culture etc.

Customers are advised to check the rating of movies before purchasing tickets as tickets sold are not refundable.

Customers are advised not to record or take pictures inside the cinema during the movie as it is illegal.

Content is protected under MPAA rules and regulations and international bodies. In Malaysia the law states as follows:

It is a criminal offence based on the Copyright Act, Section 43A: "Any person who operates an audiovisual recording device in a screening room to record any film in whole or in part shall be guilty of an offence and shall on conviction be liable to a fine of not less than ten thousand ringgit and not more than one hundred thousand ringgit or to imprisonment for a term not exceeding five years or to both."

The ticket collected at the counter and E-Ticket has to be shown/scanned at the tearing point by our usher/staff.

E-Tickets may contain concession purchase records — these items have to be collected at the concession counter before entering the cinema hall.

Movie tickets and concession items can be purchased at the counters in the cinema lobby or online through maxcinemas.com.my.

To purchase online, the customer must register an account first.

Before completing payment either at the counter or online, please check your ticket details such as movie title, seat selection, date and time, as purchases are not refundable.

Customers can make online purchases for movie tickets and concession combo items via the maxcinemas.com.my website.

Our website is responsive and designed to work on desktop computers and mobile web browsers.

Requirements:

Customers must register and complete profile information before being able to purchase. Customers must be logged in during the purchase.

For online purchase we accept the following:

Debit or credit cards (cards with a Visa or Mastercard logo) — some banks may require users to register for "Verified by Visa" or "MasterCard SecureCode" for security reasons before the card can be used for online purchases. Please refer to your bank on how to register for this.

Internet banking facilities (Maybank2U, CIMB Clicks, AmOnline (AmBank), Hong Leong Online, Alliance Online, PBeBank.com, RHB Bank, Bank Islam).

For walk-in counter purchase we accept debit or credit cards (Visa/Mastercard) and cash.

At this time we do not have facilities for e-wallet/e-pay or PayPal.

1. Transaction failed during payment/check-out process.
If payment failed during the transaction but you were charged for the ticket, or you were double-charged on the same transaction — e-mail us at customercare@maxcinemas.com.my with the following details: full name, the email address registered for your online account, mobile number, last 4 digits of your credit/debit card number, issuing bank, transaction date and time, and the amount charged.

Do not provide any additional information that has not been requested.

2. Transaction failed before payment process.
If you have not reached the payment page but were informed that the purchase has failed, you may retry. This could be due to the seat you selected already being purchased by another user moments before your selection.

3. Did not receive e-ticket after payment made.
Please wait 10 to 15 minutes for an e-mail notification or for the e-ticket to appear in your booking history/upcoming movies page.

If you still haven't received your e-ticket, e-mail us at customercare@maxcinemas.com.my with your full name, the email address registered for your online account, mobile number, transaction date and time, and movie booking details (title, show time, date).

Cancellations: as efforts are made to provide the best possible service, Max Cinemas may cancel shows for movies at any given time for one of the following reasons: technical fault with equipment (unable to show movie), facility fault (air-conditioning, plumbing, electrical, lighting or seats), or content issues (movie corruption or key validity).

Refunds: customers may apply for a refund if any of the above was experienced.

By default, our staff will arrange the following: all walk-in customers will be refunded with cash value at the counter; information will be collected from online purchase customers and they will be refunded via the online facility within 14 working days. Online purchase customers may also e-mail us at customercare@maxcinemas.com.my to process the refund.

Our cinema consists of 4 halls with a capacity of 63 to 77 seats each.

Projection: we utilise DCI-compliant cinema projection equipment capable of 2D/3D projection at 2K resolution.

Sound: we utilise a MAG sound system from Ukraine with Dolby sound processors, configured for Dolby Digital Surround 7.1.

For inquiries on booking a whole auditorium or to utilise our facilities for other functions, e-mail us at customercare@maxcinemas.com.my.

This includes corporate events, training/seminars, parties and more.

We offer different prices for tickets based on the time of day:

Everyday except Wednesday:
9:00 AM – 5:00 PM = RM 12
5:00 PM – Closing = RM 14

Wednesday:
All Day = RM 11
Blockbuster rated movies = RM 14

In order to purchase movie tickets, concession items, view purchase history, membership and perform transactions via our website, you are required to register an account.

We currently offer 2 methods to create an account:

E-mail registration — you provide an e-mail address accessible to you and set a password unique to the online account. We advise that you do not use the same password as other services as a safety precaution. A confirmation e-mail will be sent to the registered address for verification and activation purposes.

Facebook registration — you simply register using the "Login with Facebook" button. As you will be giving permission to Max Cinemas via Facebook, there will be no confirmation or activation e-mail sent to your address.

Upon registering an account, you will need to make sure your profile data is completed before making purchases. Your profile information is important for purchase verification.

As we provide online services to make purchasing easier for customers, we are required to collect certain information from you or via your Facebook account:

Profile picture, first and last name, birthday, gender, address/state/country of residence, email address, and mobile contact number.

Please note that we do not keep any further personal information from you or your social media account.

When performing transactions online, we will keep a record of the purchases for accounting and verification purposes.

Please refer to our Privacy Policy for further details.

Customers who have an online account may purchase movie tickets and concession items online:

We utilise a payment gateway provider to perform the transactions, and facilitate Credit, Debit and FPX (online banking) payments only at this time.

Please refer to our Terms and Conditions for further details.